Get in touch with the OmniTrackr team
We welcome questions, feedback, and support requests. Use the channels below depending on what you need. We do our best to respond to emails in a timely manner.
Email: omnitrackr@gmail.com
Website: https://omnitrackr.xyz
For the fastest help, include the email address on your account, the page or media category involved, what you expected to happen, and what happened instead. Please do not send passwords, full authentication tokens, or sensitive personal notes from your private library.
For account issues, bugs, or how-to questions, email us at omnitrackr@gmail.com. For quick tips and step-by-step help, see our How-To Guides and FAQ. For privacy or data questions, review our Privacy Policy.
Support requests are handled with the goal of protecting account integrity. We may ask follow-up questions to verify account ownership before discussing private library details, data exports, deletion requests, or account access problems.
OmniTrackr is developed in the open. You can find the project on GitHub, report issues, suggest features, or contribute code. Our GitHub repository is the right place for technical discussions and pull requests.
If you find a bug or security concern, please email us or open an issue on GitHub with a clear description and steps to reproduce. For security-sensitive issues, we prefer email so we can address them before public disclosure.
Helpful bug reports usually include the device type, browser, route, action taken, and whether the issue repeats after refreshing. For security-sensitive reports, include enough detail to reproduce the concern without publicly sharing exploit steps or another user's private data.
For display or layout issues, screenshots are helpful when they do not reveal private account information. For data issues, describe the affected media category and action instead of sending full private notes, exported libraries, or credentials in the first message.
Support messages are reviewed with account safety in mind. If a request involves private library data, account deletion, exports, email changes, or public review visibility, we may ask for confirmation from the account email before taking action. That extra step helps prevent someone else from changing or exposing your media history.
For bug reports, the most useful outcome is a reproducible path. We may ask whether the issue happens after signing out and back in, whether it affects one media category or all categories, and whether the same problem appears on another browser. Those details help separate display bugs from account-specific data issues.
For feature ideas, we compare requests against OmniTrackr's core goals: private cross-media tracking, data portability, useful statistics, safer public reviews, and a calm public site. Ideas that protect existing users and improve everyday tracking are easier to prioritize than changes that would make the app harder to understand.
You can contact OmniTrackr about account deletion, data export questions, privacy settings, advertising disclosures, or concerns about public review visibility. The app includes account controls and export tools, but email is available when you need help with a request that is not covered by the in-app settings.
Before requesting deletion, consider exporting a backup from your account if you want a personal copy of your media history. Account deletion and deactivation requests should come from the email address associated with the account so ownership can be verified.
If your concern involves a public review, include whether the review is a movie, TV show, anime, video game, music, or book entry. Public review visibility is controlled per entry, so the fastest path is usually to identify the exact item and whether you want it updated, made private, or removed.
Use the "Forgot password" link on the sign-in page. You will receive an email with instructions to set a new password.
Yes. You can deactivate your account in account settings. For full deletion of your data, contact us by email.
OmniTrackr is free to use. We offer an optional Ko-fi page if you want to support the project financially.
See our Privacy Policy and Terms & Conditions for full details.